Not happy with your order? No problem – here’s how returns work at BodyFrank.
- 1
Request your return
Send an email to info@bodyfrank.com with your order number and the products you want to return – or use our online withdrawal form.
- 2
Get your return details
We’ll reply with the return address and a return reference – usually within one business day.
- 3
Pack & send
Pack the products safely, add your return reference and send the parcel within 14 days.
- 4
Get your refund
As soon as your return arrives, we refund you via your original payment method – at the latest within 14 days of your withdrawal.
What you can return
- Products in their original, unopened packaging with the seal intact
- Accessories and apparel in new, unused condition
- Within 14 days of delivery
What we can’t take back
- Food supplements, sports nutrition and other foods whose seal or packaging has been opened – for health and hygiene reasons
- Products that are past their best-before date due to delay on your side
Questions about a return?
Please contact us before sending anything back – this way we can process your return fastest.
Good to know: you bear the direct cost of the return shipment. Damaged or incorrect items? Let us know – then of course we cover the return costs. Your statutory rights, in particular your right of withdrawal as described in our Withdrawal Policy, remain unaffected.
